Now in its 7th year, the Home Owner Mark of Excellence (H.O.M.E.) Awards celebrate those companies who have achieved exceptional customer experience scores throughout 2016, as rated by their clients.
Of the ‘Customer-Certified™’ builders who have met or exceeded the minimum customer satisfaction requirements, some top performers stand out in each of their markets, for their excellence in driving remarkable customer experiences.
It’s those top performers who have been nominated for our three
Best Customer Experience – New homebuyers rated their builder twice, 30 days post-possession and 13 months post-possession.
Builder of Choice – New homebuyers rated their builder twice (as above), plus, their trade partners and employees evaluated them.
Best Trade Partner – Residential builder partners rated their trades on their workmanship, quality, reliability, warranty and customer service. (New)
“H.O.M.E. is a difficult achievement for companies because the only judge in these awards is the voice of the customer, trades and internal employees. Builders must deliver on their promises and follow through on one-year obligations to the customer. For the Builder of Choice, the company must also have employees and trade partners who have been treated as ‘part of the team’ – not an easy task,” says Christian Caswell, President & CEO, CustomerInsight.
Congratulations to all ‘Customer-Certified™’ companies for your outstanding accomplishments .
Click here for a complete list of winners and finalists.