Home Owner Mark of Excellence (H.O.M.E.)

What is the Home Owner Mark of Excellence?

The Home Owner Mark of Excellence (H.O.M.E.) is a third-party certification program for new home builders who achieve a superior rating for customer satisfaction, as rated by their customers.

Who is eligible?

The H.O.M.E. Certification is available to any and all home builders who are partnered with CustomerInsight^TM to survey their customers post-occupancy. CustomerInsight^TM verifies survey data and ensures compliance with the program.

How is the certification determined?

After each calendar year, CustomerInsight^TM tabulates all customer survey data based on the surveys received post occupancy. Each builder is evaluated based on customer satisfaction, overall response
rate and the total number of surveys received to ensure statistical validity. Builders achieving the H.O.M.E. Certification are notified, and a winner is announced. If a qualifying builder also achieves a minimum of 70% referral potential score for
employee and trade satisfaction, that builder is awarded the Platinum Certification status.

There are three levels of certification available:

Why is Home Owner Mark of Excellence Important?

Simply put, the customer comes first. Now you can feel confident in your search for a new home builder by identifying those reputable companies who have been endorsed by an independent third-party and H.O.M.E. Certification. There is no other certification
like this in the industry that is 100% based on customer feedback. By completing our surveys, we place your voice firmly at the core of the H.O.M.E. Certification.

Winners of the Coveted h.o.m.e. award