CustomerInsightTM studies and identifies home buyer attitudes and experiences throughout the build process while utilizing emerging technologies set to transform each stage of homebuilding.
Prospects are engaged online and at your sales center. CustomerInsightTM captures their buying intentions needs, wants, must-have’s and behaviours. Ratings and reviews influence their decisions from previous purchasers
CustomerInsightTM, OnePlatform, captures the buyer experience of your team, process and procedures uncovering potential issues before it’s too late. OnePlatform provides the tools for your team to be proactive and deliver expectational customer experiences.
With CustomerConnect, your customers participate in an engaging experience like never before. From notifications, reminders, site photo's and video streams, to accessing all of their important documentation and milestones, CustomerConnect makes it easy to provide a new, innovative service to your customers.
45% of buyers base their referral decisions at the time of possession/closing. A critical measure of your performance and ability to fulfill commitments and expectations made by your team. Head off future issues fast and motivate the team by celebrating wins!
Your customer writes a review and CustomerInsightTM automatically post to social media sites driving your brand. Home Owner Mark of Excellence (H.O.M.E) is the only "Customer-Certified TM", trusted source for real ratings and reviews.
Proactively step into contact with your greatest opportunity customers, engage your promoters to help you sell and commit/execute plans to manage detractors. CustomerInsight coaches help you and your team members get the most from each customer type and making tactical changes to improve company performance.
86% of new homebuyers state they will recommend their builder to friends and family members after their first year of living in their new home. Outstanding item resolution, warranty, communication, process, procedures, trade and employee performance, are all key measurements that successful companies utilize to stay ahead to be a market leader.
CustomerConnect tracks customer lifetime value (CLV)
Positive emotional and physical experiences lead to lower cost of sales, brand recognition, higher sales volume and differentiation. Become the builder to work for, purchase from and to post rave reviews about.