CustomerInsight is an award winning team of research professionals who focus on uncovering valuable insights for home builders and trade partners

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Home Owner Mark of Excellence AwardsTM The 2016 Results Are In!

Finally, awards season is here! It’s time to recognize the builders with outstanding results, based on the feedback we have collected from your customers, trade partners and employees. The team at CustomerInsight worked throughout 2015 to administer the Home Owner Mark of Excellence Program designed to capture feedback regarding the new homebuyer experience, trade and supplier partner experience, employee experience and identify industry performance across the province.

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Build customer loyalty. Increase first call resolution and agent productivity. Improve customer satisfaction by 37%. All while delivering fast customer service from anywhere with CustomerConnect by CustomerInsightTM.

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At CustomerInsightTM we believe that every client is different, and has very unique needs. A software solution for the residential construction industry should accommodate those diverse needs by being flexible and customizable, so that meaningful feedback can be collected from customers based on each of our client’s specific process and terminology. We recognized the need for more flexible solutions in our industry and custom-designed our own software program from the ground-up, with out clients and industry friends at the core of every decision.

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