CustomerInsightTM Coaching

Unmatched expertise

Your customers needs are constantly evolving, and no one understands this more than the experienced team of advisors at CustomerInsightTM. We help coach your team to identify and realize your business goals, and turn customer feedback into meaningful change.

CustomerInsightTM offers highly interactive service, based on trust and our years of experience working in the Canadian homebuilding industry. A program to gather feedback from customers, trades and employees is a great first step, but will not measurably improve your business success on its own.

CustomerInsightTM provides the industry experience and expertise to help your team make sense of survey results, and create a road map for success through effective action planning. Identify root causes, establish priorities for improvement, and implement key initiatives, so that your team:

  • Has a common, clear vision of company goals & direction
  • Is significantly more successful in achieving  their objectives
  • Are more effective at making decisions that impact  your customers
  • Can build greater synergies across departments  and with trades & suppliers
  • Achieves successful organizational change

Other Insight Performance Service include:

  • Customer Experience Auditing
  • Mystery Shopping
  • Sales Training
  • Customer Service Training
  • Strategic Development
  • Homeowner Playbooks
  • Keynote speaking engagements
  • Customized consulting solutions based on specific homebuilder needs