CustomerInsightTM Support Services Packages
survey and reporting tools that deliver actionable insights to your team
Highly informed and highly empowered customers
now have unlimited access to information about your company’s reputation, and if you’re not in on the conversation…you’re missing out. Learn more about our suite of survey instruments and reporting tools that deliver actionable insights to your team, in real-time.
Core
- Custom-Designed Experience Reviews
- Home Owner Mark Of Excellence (H.O.M.E.) Program
- Industry Comparisons
- Best-In-Class
- Alerts
- Overall Experience Score, Customer Effort Score, Referral Potential Score
- Online Training, Phone/E-mail Support
- CustomerInsightTM Knowledge Base
ENHANCED
- Custom-Designed Experience Reviews
- Home Owner Mark Of Excellence (H.O.M.E.) Program
- Industry Comparisons
- Best-In-Class
- Alerts
- Overall Experience Score, Customer Effort Score, Referral Potential Score
- Online Training, Phone/E-mail Support
- CustomerInsightTM Knowledge Base
-
Plus
- Branch Logic
- Employee Profiles and Goals
- Onsite Semi-annual team meetings
- Live Web Chat
Most Popular
OPTIMAL
- Custom-Designed Experience Reviews
- Home Owner Mark Of Excellence (H.O.M.E.) Program
- Industry Comparisons
- Best-In-Class
- Alerts
- Overall Experience Score, Customer Effort Score, Referral Potential Score
- Online Training, Phone/E-mail Support
- CustomerInsightTM Knowledge Base
- Branch Logic
- Employee Profiles and Goals
- Onsite Semi-annual team meetings
- Live Web Chat
-
Plus
- Integration Via Web Service API
- Onsite Quarterly Meetings
- Automatic Confidential Follow Up
- Annual Regression Analysis
- Access Annual Focus Group Research
- Reviews Offered in Mandarin, Hindi, Punjabi, Italian, French
Custom
- Get What You Want. Create Your Own Based On Your Needs
